Return and Refund Policies

Return Policy

At Heer by Pooja Malhotra, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

Conditions for Returns:

1. Eligibility:

   • Items must be unused, unworn, and in the same condition that you received them.
   • The items must be in the original packaging.
   • A receipt or proof of purchase is required.

2. Return Period:

   • Returns must be initiated within 15 days of the delivery date.

3. Non-Returnable Items:

   • Sale items or gift cards.
   • Custom-made or personalized products.

Process for Returns:

1. Initiate a Return:

   • Contact us at heerbypoojamalhotra@gmail.com or call us at 8178941705 to initiate a return.

2. Shipping:

   • Customers are responsible for the return shipping costs.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Inspection:

   • Once your return is received and inspected, we will notify you via email of the approval or rejection of your return.

4. Refund:

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Refund Policy

Refunds:

1. Eligibility:

   • Refunds are available for items that are eligible for return and have been returned in accordance with our Return Policy.

2. Processing Time:

   • Once the return is received and inspected, we will notify you about the approval status of your refund. If approved, the refund will be processed within 7-10 business days.

3. Refund Method:

   • Refunds will be issued to the original payment method used during the purchase.

4. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at heerbypoojamalhotra@gmail.com or call 8178941705.

For any questions or concerns regarding our Return and Refund Policies, please reach out to us at:

• Email: heerbypoojamalhotra@gmail.com
• Phone: 8178941705

Thank you for shopping with Heer by Pooja Malhotra!